Troubleshooting

Most problems come down to one of four things: iCloud, the camera, the light, or which Apple Account you're signed in with.

Pro features are still locked after buying

Tap Restore Purchases in Settings, and check you're signed in with the same Apple Account you bought with. If the purchase is still awaiting approval — Ask to Buy on a family account, for instance — it unlocks once it's approved.

My items aren't showing up on my other device

Check that both devices use the same Apple Account, that iCloud is enabled for RateBud in the system Settings app, and that the device has a connection. Open the app and leave it open for a moment to give sync a chance to run. See iCloud sync.

Scanning isn't recognising anything

Improve the light, fill more of the frame with the label, and hold still. If the item has a barcode, aim for that. Some things have nothing readable on them at all — add those manually. More in Scanning.

The camera won't open

RateBud needs camera permission. Open the system Settings app → RateBud → Camera and switch it on. The whole app works without the camera if you add items by hand.

It matched the wrong item

Choose Create New instead of the suggested match. If one item keeps causing mismatches, open its Item Settings and clear its stored scan data.

I deleted something by accident

Deleting an item removes its reviews too, and there's no undo. If the item still exists on another device that hasn't synced yet, turn that device's network off before opening RateBud on it, and export a CSV from there.

Still stuck?

Write to hello@ratebud.app. Tell us what you were doing, what you expected, and what happened instead — plus your iOS version if you know it. A real person reads it.

You can also replay the app's introduction any time from Settings → View Onboarding.